- Facebook/Website URL: https://www.facebook.com/GDBMysteryShopper
- Contact Name: Joel Ginsburg
- Phone: 083 627 4311
- Cell: 083 627 4311
- Street, Area: 266 Walmer Blvd, South End
- City: Port Elizabeth
- Listed: February 1, 2012 06:43
- Expires: This ad has expired
Let’s face the facts straight up. We entrust our everyday business to employees that earn the least in the company but who are the forefront of your business.
These employees may be trained on how to work their tills and pack shelves but they are not trained on how to bring clients back into your business.
Do these employees know that they are the key to return business?
Mystery Shopping is the practice of using trained shoppers to anonymously evaluate customer service, operations, employee integrity, merchandising and product quality.
When location, pricing and product assortment are no longer unique, service is the key to success.
It costs 10 times more to get a new customer than to keep an existing one.
ONE UNHAPPY CLIENT WILL TELL 5 OTHER PEOPLE ABOUT THEIR BAD EXPIERIENCE WITH SERVICE.
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